Privacy Policy – Rogers Damage Restoration Brothers

Privacy Policy For Our Water Restoration Company

Who We Are

Rogers Damage Restoration Brothers is a property restoration service company operating in Rogers, Arkansas. We are located at 2410 S 8th St Suite B, Rogers, AR 72758, and our website is waterdamagerestorationrogersar.com. This policy explains how we collect, use, and protect information when you interact with our website or services within the state of Arkansas.

We are committed to handling your personal information responsibly and in a transparent manner that supports our business operations and client care. This policy applies to all data gathered during service inquiries and project execution.

Information We Collect

We collect several categories of information. This includes details you provide directly, such as your name, address, email, and property specifics when you request a service or estimate. During a job, we collect property details, job documentation, damage photos, and videos for assessment and claims.

Our site also automatically collects standard device and usage data, like your browser type and pages visited, through technologies like cookies. We may also receive necessary information from service partners or insurance companies to support service delivery and billing processes.

How We Use Information

We use the information we collect primarily to deliver our restoration services. This includes scheduling appointments, creating estimates, handling billing, and providing detailed documentation to assist with your insurance claims. We use data for internal safety protocols, quality control, and improving our customer support processes.

Usage data helps us improve our website and services. We also use information to detect and prevent fraud, and to comply with any applicable legal requirements or government requests related to our service area.

Cookies and Similar Technologies

Cookies are small files placed on your device by a website that help us remember your preferences and improve your online experience. We use basic cookies to understand which parts of our website are most helpful and how people use the site.

You have the option to set your web browser to refuse all cookies or to alert you when a cookie is being sent. However, if you choose to limit or clear cookies, some features on our website may not function as smoothly or correctly as intended.

Sharing and Disclosure

We do not sell your personal data. We only share information when necessary to complete your project or comply with the law. We may share relevant details with trusted service partners, subcontractors, or payment processors to complete the work you hired us for.

With your permission, we share documentation directly with your insurance company to streamline your claim. We may also disclose information if legally required to government bodies for compliance or safety reasons, such as a court order or subpoena.

Data Retention

We retain records for as long as necessary to fulfill the purposes described in this policy, manage our legal obligations, and maintain accurate business records. This includes holding service records, damage documentation, and financial information for operational, tax, safety, and legal accountability.

Retention periods vary based on the specific type of document, but we generally keep essential project files for several years in accordance with applicable restoration industry and financial regulations.

Your Choices and Rights

You have choices regarding the information we hold. You may request to review or update the personal information we have on file for your project. You can request the deletion of certain information where it is appropriate and does not conflict with legal record-keeping requirements.

You can manage your cookie preferences through your browser settings. To submit any formal request regarding your data, please send a written letter to the postal address provided in the Contact Us section below.

Security

Rogers Damage Restoration Brothers uses reasonable technical and physical safeguards to protect the information we collect and process. We restrict access to personal data to employees who need it to perform their jobs, and we ensure they receive training on data protection.

While we work hard to protect your data, it is important to understand that no method of storage or transmission over the internet can be guaranteed as 100% secure. We strive to use commercially acceptable means to protect your information.

Children’s Privacy

Our services and the website waterdamagerestorationrogersar.com are not intended for use by children under the age of thirteen. We do not knowingly collect personal information from children under 13.

Accounts and service requests are intended to be made by adults or authorized legal representatives. If we learn that we have collected personal data from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly.

Data Transfers

Rogers Damage Restoration Brothers stores and processes your information primarily within the United States. However, in limited circumstances, we may use vendors or service providers who process or store data in other locations.

When data is transferred across borders, we take reasonable steps and use contractual measures to ensure that your information receives a level of protection consistent with this privacy policy and applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Rogers Damage Restoration Brothers will post the most current version on this webpage, noting the effective date at the top of the policy.

We encourage you to review this policy periodically. Your continued use of the website and services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your information, please contact us by postal mail at the following address:

Rogers Damage Restoration Brothers 2410 S 8th St Suite B Rogers, AR 72758 United States

Definitions

Personal Information: Data that can be used to identify an individual, such as a name, address, email, or phone number.

Processing: Any operation performed on personal information, including collection, storage, use, or disclosure.

Service Providers: Third-party companies or individuals hired to help us operate our business, such as payment processors or subcontractors.