Terms and Conditions – Rogers Damage Restoration Brothers

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By accessing or using the website waterdamagerestorationrogersar.com, you agree to be bound by these Terms and Conditions. These Terms govern your use of the website and any services offered by Rogers Damage Restoration Brothers.

If you do not agree with any part of these Terms, you must not use the website or request services. We may update these Terms at any time. Your continued use of the site or services after updates means you accept the revised Terms.

Services

Rogers Damage Restoration Brothers provides property restoration services, including water damage, fire cleanup, mold remediation, and reconstruction. Our services are based on assessments performed at the project site. The scope of work will be outlined in a separate service agreement or work authorization.

We may use qualified third-party vendors or subcontractors to complete specialized tasks. Service availability can vary based on the specific project demands and the location within Rogers, Arkansas.

Quotes, Billing, and Payment

We provide estimates based on our initial assessment of the damage. The final invoice may differ from the estimate due to unforeseen conditions or necessary change orders approved by you. A deposit may be required before work begins.

We accept various standard payment methods, detailed on your invoice. Balances are due upon completion of the work unless otherwise agreed. Late payments may incur fees. Disputes regarding billing must be submitted in writing within ten days of the invoice date.

Insurance and Claims Assistance

We provide assistance by supplying detailed documentation, photos, and reports to your insurance company. This is intended to streamline your claims process.

However, Rogers Damage Restoration Brothers does not guarantee that your insurer will approve the claim, the covered amount, or the timeline of their payments. You remain responsible for the full cost of services rendered regardless of your insurance coverage determination or payment schedule.

Scheduling, Access, and Site Conditions

You agree to provide safe and timely access to the property during scheduled work hours. You must ensure utilities like water and electricity are functioning as required for restoration equipment, such as structural drying units.

Work may pause if hazardous conditions are encountered that were not disclosed in advance, or if our teams encounter unrestrained pets or unaccompanied minors in the work area. We rely on your cooperation to maintain continuous work progress.

Health and Safety

Our teams comply with all relevant health and safety standards in Rogers, Arkansas. Technicians are trained to IICRC standards and use appropriate PPE, containment barriers, and negative air setups where necessary, especially for mold or biohazard cleanup.

We use EPA-registered disinfectants and adhere to strict protocols to protect occupants and workers. Your safety is our primary concern during the restoration process.

Customer Responsibilities

You are responsible for taking reasonable steps to secure or remove valuable, fragile, or highly personal belongings from the affected area before our crews begin work.

You must accurately disclose any known preexisting property damage, hidden structural issues, or health hazards. You are also responsible for following all post-mitigation safety instructions and actively supporting the drying guidance provided by our technicians.

Warranties and Disclaimers

Rogers Damage Restoration Brothers provides a limited warranty on the quality of our workmanship for a specific period, as detailed in your service agreement.

This warranty excludes damages caused by preexisting issues, regular wear and tear, hidden conditions discovered later, subsequent acts of nature, or failures related to third-party repairs. We do not provide guarantees on products supplied by others.

Limitation of Liability

To the maximum extent permitted by the laws of Rogers, Arkansas, Rogers Damage Restoration Brothers’ total liability for any claim arising from our services is limited to the total amount you paid for those specific services.

We are not liable for any indirect, consequential, or incidental damages, including lost profits or business interruption, even if we were advised of the possibility of such damages.

Cancellations and Rescheduling

If you need to cancel or reschedule a confirmed service appointment, you must notify Rogers Damage Restoration Brothers as soon as possible. Depending on the timing of the cancellation, a fee may apply to cover costs already incurred.

Emergency service work, which often requires immediate resource commitment, may have specific cancellation policies communicated at the time of dispatch.

Intellectual Property

All content on the website waterdamagerestorationrogersar.com, including text, images, logos, and service marks, is the property of Rogers Damage Restoration Brothers or its content licensors.

This material is protected by copyright and trademark laws. You may not copy, reproduce, distribute, or use any website content for commercial purposes without our explicit written permission.

Privacy and Data

Your privacy is important to us. Information collected through our website and during service delivery is handled according to our separate Privacy Policy, available on waterdamagerestorationrogersar.com.

We use job photos, reports, and assessment data primarily for service documentation, quality assurance, and providing evidence to your insurance company as part of the claims process.

Third Party Links and Tools

Our website may occasionally mention or provide links to external resources or tools, such as industry information sites or insurance claim centers. These third-party resources are provided purely for your convenience.

Rogers Damage Restoration Brothers does not endorse or take responsibility for the content, security, or practices of these external sites. Use them at your own discretion.

Changes to These Terms

Rogers Damage Restoration Brothers reserves the right to modify these Terms and Conditions at any time without prior notice. We will post the revised version on this page, and the changes will become effective immediately upon posting.

Your continued use of the website waterdamagerestorationrogersar.com signifies your acceptance of the updated Terms.

Governing Law and Dispute Resolution

These Terms and any disputes related to them or our services shall be governed by and interpreted under the laws of Rogers, Arkansas. Before pursuing formal legal action, both parties agree to attempt good faith negotiation for a period of at least thirty days to resolve the dispute. The exclusive venue for any legal action shall be in the courts of Rogers, Arkansas.

Contact

All official written inquiries regarding these Terms and Conditions, including any formal notices or dispute submissions, must be sent by postal mail to:

Rogers Damage Restoration Brothers 2410 S 8th St Suite B Rogers, AR 72758 United States

Severability and Entire Agreement

If any part of these Terms is found by a court to be invalid or unenforceable, that part will be removed, but the remaining provisions of the Terms will stay in full effect.

These Terms and the specific service agreement signed for your project constitute the entire understanding between you and Rogers Damage Restoration Brothers regarding our services.

Force Majeure

Rogers Damage Restoration Brothers will not be held liable or responsible for any failure or delay in the performance of our services when such delay or failure is caused by events outside our reasonable control, including but not limited to severe weather, natural disasters, or government actions.

This page contains general business terms and does not constitute formal legal advice.